Building on its commitment to enhance passenger service, officials at Los Angeles International Airport (LAX) first introduced the LAX Ambassadors program on May 1, 2002. The program was designed to provide greater assistance and information to travelers and the general public by facilitating their movement through and among the airport's eight terminals. LAX ambassadors are responsible for providing a wide range of airport/airline information as well as information related to services available at LAX.

LAX ambassadors are hired by the City of Los Angeles World Airports (LAWA), a department of the City of Los Angeles. They are highly trained by LAWA terminal operation staff and are assigned to work between 5:30 A.M. and 11:30 P.M seven days a week. For public convenience and to enhance visibility, the LAX ambassadors are identified by their straw hats which make them easy to spot. They are equipped with cellular phones and have immediate access to airport and air carrier information. Therefore, LAX Ambassadors are able to efficiently direct travelers to the appropriate location for their connecting flight, and surface transportation options available to help travelers reach their final destination.

The LAX Ambassadors Program was initially developed in response to the changing airport environment associated with the many new security procedures Implemented after the events of September 11, 2001. Public security convenience and passengers’ convenience are a primary concern to management at LAWA who strive to make traveling through LAX a pleasant experience. LAX ambassadors continue to provide invaluable assistance to the traveling public as they pass through LAX, especially due to the changing security regulations, the construction and remodeling activities underway in our facilities.

More specific information, i.e. qualifications, salary etc. about the position of LAX Ambassadors can be found by following the link below and downloading the application information.

LAWA - Terminal Operations
Tom Bradley Terminal
1 World Way - LAX
Los Angeles, CA, 90045

ATT: LAX AMBASSADORS PROGRAM