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Helpline: (909) 544-5379
Airport Information Terminal 2: (909) 544-5458
Airport Information Terminal 4: (909) 544-5459
Administration: (909) 544-5378
Fax: (909) 390-4200

Founded in 1984 as a program of Travelers Aid Society of Los Angeles, Travelers Aid of the Inland Empire is the leading agency in the city of Ontario providing assistance to stranded individuals and families. In 1992, Travelers Aid of the Inland Empire became an independent non-profit agency.

  • What Travelers Aid Does

The mission of Travelers Aid is to provide information and referral services at LA/Ontario International Airport (ONT) and to assist stranded travelers, reuniting them with their families and other resources.

To meet the goal of serving those in need, Travelers Aid provides comprehensive case management services to all of its clients. The philosophy of Travelers Aid is to work with people in crisis by developing a case plan aimed at reuniting them with their families and resources. Those seeking assistance are fully evaluated to determine their specific need and problems. A case aid then works with the individual(s) and follows through until those needs are met. Staff and volunteers from the community implement the following programs:

  • Crisis intervention and referral services are available for individuals and families who are stranded in the Inland Empire. Travelers Aid meets the need of individuals and families with acute transition problems.

  • Travel assistance is provided for individuals and families who are stranded in the Ontario, San Bernardino or Riverside area and have an appropriate support system at their destination.

  • Emergency services are available on those occasions where the need is great. Travelers Aid provides food, transportation and temporary lodging.

  • Information and referral services are provided to the traveling public at LA/Ontario International Airport.

  • Airport Service Center
Monday-Friday 9 a.m. to 9 p.m.
Saturday-Sunday  9 a.m. to 5 p.m.
HELPLINE (909) 544-5379 
Monday-Thursday  10 a.m. to 4 p.m. 
Friday  10 a.m. to 1 p.m.