Volunteer Information Professionals (VIP) Program
The Volunteer Information Professionals (VIP) program mission is to assist passengers to ensure a friendly and positive experience at LAX. The personal touch is what passengers remember most during their travels which makes our volunteers “Very Important People” as well as Volunteer Information Professionals! VIPs are located in information booths on the Arrivals Level of each LAX terminal. On occasion, volunteers may be assigned to roam at the baggage claim area and its nearby exits. Volunteers will work in groups of two in four-hour shifts, with each volunteer working one shift per week, or more, if preferred. Hours of operation are 7 a.m. to 10 p.m. during the weekdays and 9 a.m. to 9 p.m. on the weekends.
Pets Unstressing Passengers (PUP) Program
As traveling can create stress and anxieties at airports, the LAX Pets Unstressing Passengers (PUP) Program is an opportunity to provide an overall enhanced customer experience, providing stress relief and comfort to passengers through interaction with pets.
Therapy dogs and handlers roam the departures levels in the gate areas of each terminal, visiting passengers awaiting flights and providing comfort. The dogs in red "Pet Me" vests and handlers in red shirts are an excellent addition to the customer service team. Passengers love seeing warm, wet noses and wagging tails that create a friendly, “PAWSitive” experience at LAX! Each dog and handler works one weekly shift for one to two hours at one assigned terminal. For more information, please click on 'PUP Program' in the blue navigation box on the right.