LAX BEGINS TESTS OF STATE-OF-THE-ART SELF-SERVICE BAG-DROP SYSTEM

02/25/2020 11:00 AM

FOR IMMEDIATE RELEASE
Feb. 25, 2020

Contact:
Charles H. Pannunzio
(424) 646-5260
The "Self-Bag Drop" system can be found in Aisles B and C at Tom Bradley International Terminal.
LAX BEGINS TESTS OF STATE-OF-THE-ART SELF-SERVICE BAG-DROP SYSTEM

(Los Angeles, CA) Guests flying out of the Tom Bradley International Terminal at Los Angeles International Airport (LAX) have a faster, easy-to-use option for checking in their bags during the testing of a common-use, self-service bag-drop system that was unveiled this week in Aisles B and C of the ticketing lobby.
 

“A seamless, efficient and easy guest experience is key to creating a world class airport,” said Justin Erbacci, Interim Chief Executive Officer, Los Angeles World Airports (LAWA). “By integrating state-of-the-art self-service bag-drop technology and improving each point of the passenger journey, we continue to transform LAX inside and out.”

 

Currently, the system can be used by customers flying with Asiana, Cathay Pacific, Lufthansa, and Norwegian airlines, with Scandinavian Airlines scheduled to be added on Wednesday. The pilot will later expand to also include Air France/KLM, ANA, British Airways, Korean Airlines, Singapore Airlines and EVA.

To use the new self-service system, a passenger must first print their bag tags using either the common-use self-service kiosks located near the front of the ticketing lobby or a smaller "Tag & Fly" unit installed in front of the bag-drop area. Once their bags are tagged, guests will go to the "Drop & Fly" bag-drop unit, which includes a conveyor belt to take bags to the main bag intake system.

The equipment is capable of using additional biometric technology, such as facial recognition, which may be tested later on.

Contracted staff from Pacific Aviation will be on hand to assist guests in using the technology. During this phase of the pilot, guests will scan their boarding pass to access the system. If bags are oversize or overweight, the staff will direct guests to go to their airline’s counter to complete their bag check-in. Guests who check in online with a participating airline can also receive a Quick Response (QR) Code that they can scan at the terminal to speed the experience further.

 

Signs are posted in front of Aisles A, B and C, and include the names of the participating airlines for guests who want to try the new system. To make room for the equipment, four ticket counters were removed in Aisles B and C. 

 

During the pilot test, which is expected to last four to eight months, LAWA will be closely monitoring the system for processing times, the number of successful transactions and the number and types of failures, which could include both technical problems and user-generated errors. This data will be used to evaluate and refine the program.

 
These "Drop & Fly" units are at the heart of a new common-use, self-service bag-drop system that is being tested in Tom Bradley International Terminal at Los Angeles International Airport.

Guests who use the new self-bag drop system can print their bag tags at the common-use self-sevice terminals at the front of Aisles B and C (left), or use the "Tag & Fly" units in front of the bag-drop area.

When guests use the "Drop & Fly" system, their tagged bags are carried to the same conveyor belt
used at the airline ticket counters in Tom Bradley International Terminal. 

About Los Angeles International Airport (LAX)

LAX, the fourth-busiest airport in the world and second busiest in the United States, was named a top-10 U.S. airport by SKYTRAX. LAX served nearly 88.1 million passengers in 2019 and offers an average of nearly 700 daily nonstop flights to 113 destinations in 42 states in the U.S., and 1,200 weekly nonstop flights to 91 markets in 46 countries on 72 commercial airlines. LAX handled 691,257 operations (landings and takeoffs) in 2019.  


LAX generated 620,600 jobs in Southern California, with labor income of $37.3 billion and economic output (business revenues) of more than $126.6 billion, according to an economic study based on 2014 operations. This activity added $6.2 billion to local and state revenues and $8.7 billion in federal tax revenues. The study also reported that LAX’s ongoing capital improvement program creates an additional 121,640 annual jobs with labor income of $7.6 billion and economic output of $20.3 billion; $966 million in state and local taxes; and $1.6 billion in federal tax revenues.

 

LAX was honored as having the “Best Overall Customer Service Program” by Airports Council International-North America; named the “Best Airport for Breastfeeding Moms” by Mamava; selected for the Top 10 “Best of the U.S.’s Big Airports” (Wall Street Journal) and “Most Pet-Friendly Airports in the U.S. (Mental Floss); named the second-most improved airport in the U.S. by JD Power; received an “Innovation Award” from the L.A. Better Business Challenge for its Central Utility Plant; and named  a “Business Leader in Air Quality” by the South Coast Air Quality Management District.

LAX is also the second-most popular airport in the world to appear on Instagram, according to wego.com. LAX is part of a system of two Southern California airports – along with Van Nuys general aviation – that are owned and operated by Los Angeles World Airports, a proprietary department of the City of Los Angeles that receives no funding from the City’s general fund.   


 As a covered entity under Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodation to ensure equal access to its programs, services, and activities.  Alternative formats in large print, braille, audio, and other forms (if possible) will be provided upon request.

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